‎FULL JOB DESCRIPTION
TerrAscend is seeking a professional and customer-focused Customer Service Representative to join their remote support team. This position plays a critical frontline role in supporting retail customers and wholesale partners by resolving inquiries, processing orders, and delivering exceptional service experiences.
This is a full-time remote opportunity within the cannabis industry, offering competitive hourly pay and comprehensive benefits for eligible employees.
‎About Us
TerrAscend is a multi-state cannabis operator focused on producing and distributing premium cannabis products. The company is committed to quality, compliance, innovation, and customer satisfaction across all markets it serves.
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‎Employer: TerrAscend
‎Position: Customer Service Representative
‎Salary: $18 – $20 per hour (hourly pay)
‎Job Type: Full-Time
‎Work location: Remote (U.S. Based)
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‎What We Offer:
• Competitive hourly compensation
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO)
• Paid parental leave
• Employee recognition program
• Wellness and mental health support resources
• Employee assistance program (EAP)
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‎Other Benefits:
• Employee discounts on company products (where legally applicable)
• Pet insurance options
• Opportunities for internal growth and advancement
• Collaborative and inclusive remote work environment
• E-Verify participation and equal opportunity employment
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‎Your Role Will Include:
• Responding to inbound customer and partner inquiries via email and digital platforms
• Providing accurate information about products, promotions, and policies
• Assisting with order processing, refunds, exchanges, and issue resolution
• Educating customers on cannabis product types, usage, and cannabinoid profiles
• Maintaining accurate customer records within CRM systems
• Collaborating with Sales, Marketing, Inventory, and Compliance teams
• Monitoring and supporting customer interactions across social media channels
• Contributing to service improvement initiatives and knowledge base updates
• Assisting in onboarding and training new team members when required
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‎What We Are Looking For:
• High school diploma or GED (required)
• 3–5 years of customer service or call center experience
• Strong written and verbal communication skills
• Experience using CRM platforms and digital support tools
• Excellent multitasking and time-management abilities
• Detail-oriented with strong problem-solving skills
• Professional and friendly customer approach
• Cannabis industry experience (preferred but not mandatory)
• Ability to pass a background check
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If you thrive in a fast-paced remote environment and enjoy helping customers find solutions, this role offers stability, growth potential, and the opportunity to be part of a rapidly expanding industry. TerrAscend values teamwork, accountability, and service excellence—making this an excellent opportunity for experienced customer service professionals ready to level up their careers.
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‎Work Location: Remote (US Based)
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‎APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!
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