Telephone and Online Advisers x5

FULL JOB DESCRIPTION

About us

Shelter Cymru is part of Shelter, a leading UK housing and homelessness charity. They provide advice, support, and legal assistance to people facing housing crises, advocating for everyone’s right to a safe home.

 

Employer: Shelter Cymru

Position: Telephone and Online Adviser

Salary: £31,600 per year 

Job Type: Fixed-term contract / Full-time

Location: Sheffield (Hybrid)

 

What We Offer:

• Full training and support to develop housing advice knowledge and skills
• Experience in delivering vital legal advice to those in housing crisis
• Opportunity to work in a nationally recognized, impactful charity

Other Benefits:

• Flexible hybrid working
• Opportunity to participate in shaping Shelter’s policy and research through client data
• Online drop-in sessions to learn more about the role before applying

Your Role Will Include:

• Provide legal advice and assistance via Shelter’s emergency helpline
• Respond immediately and effectively to high-pressure situations
• Liaise with third parties, local authorities, and review legal documentation
• Work on a 6-week shift rota, Monday to Friday, 8am – 6pm

What We’re Looking For:

• Experience delivering services to the public
• Strong verbal and written communication skills
• IT proficiency, including Microsoft Office and typing
• Emotional resilience to help clients in distress or crisis
• Ability to work independently and challenge external parties to enforce housing rights
• Commitment to Equality, Diversity, and Inclusion

 

Join Shelter’s Telephone and Online Advice Services team in Sheffield and make a real difference in people’s lives by defending their right to a safe home. No prior housing experience? No problem—full training is provided! This is your chance to combine meaningful work, professional growth, and flexible hybrid working in a role that truly matters.

 

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point.

CVs without supporting statements will not be considered.

 

 

Vacancy ID :

062530

Closing Date :

01-Mar-2026

 

Contact Person :

Resourcing and Talent

Contact Email :

recruitment@shelter.org.uk

 

Contact Number :

 

Grade 3 – £31,600 per annum

 

Telephone And Online Adviser

 

Sheffield Hub – Eyre Street (H)

 

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!