Technical Support Analyst, Tier 2 (US Remote)

FULL JOB DESCRIPTION

About us

First Advantage is a global leader in background screening, identity verification, and workforce solutions. The company supports organizations worldwide by delivering reliable, technology-driven hiring and onboarding solutions. First Advantage is known for its commitment to accuracy, compliance, and customer experience, operating in a fast-paced, technology-focused environment.

 

Employer: First Advantage

Position: Technical Support Analyst – Tier 2

Salary: $55,000 – $75,000 per year

Job Type: Full-time

Work location: Remote (United States)

 

What We Offer:

• Fully remote work environment
• Opportunity to work with enterprise-level systems and global clients
• Collaborative and supportive technical teams
• Exposure to modern technologies, integrations, and cloud platforms
• Career growth within a global technology-driven organization

Other Benefits:

• Competitive compensation package
• Paid time off and company holidays
• Health, wellness, and insurance benefits
• Learning and development opportunities
• Inclusive and diverse workplace culture

Your Role Will Include:

As a Technical Support Analyst (Tier 2), you will:

• Provide advanced technical support via phone and email to customers
• Troubleshoot and resolve complex application, system, and integration issues
• Act as a liaison between customers, internal teams, and engineering groups
• Investigate root causes and provide long-term solutions
• Manage and resolve tickets within agreed Service Level Agreements (SLAs)
• Document solutions and contribute to internal knowledge bases
• Escalate issues appropriately when deeper technical intervention is required
• Support APIs, databases, SFTP connections, and system configurations

What We’re Looking For:

• Associate’s or Bachelor’s degree in Computer Science or a related field
• Proven experience in Tier 2 or production application support
• Strong working knowledge of SQL (SQL Server preferred)
• Experience with APIs (REST, SOAP, XML, JSON)
• Familiarity with tools such as JIRA, Confluence, ServiceNow, AWS, and SFTP
• Solid troubleshooting, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently in a remote environment

 

This role is ideal for a technically curious problem-solver who enjoys digging into complex systems, supporting customers, and making a real impact behind the scenes. If you’re looking to grow your technical support career while working remotely with a respected global company, this opportunity at First Advantage offers both stability and long-term professional growth.

 

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!