Customer Success Manager (Remote UK)

FULL JOB DESCRIPTION

About us

SuccessKPI Inc. is a global SaaS technology company specialising in AI-driven analytics and automation for contact centres. The company helps enterprise organisations transform customer experience and operational performance using real-time data, business intelligence, and advanced analytics. SuccessKPI works with large global brands and operates as a remote-first, collaborative organisation.

 

Employer: SuccessKPI Inc.

Position: Customer Success Manager 

Salary: Competitive

Job Type: Full-time

Work location: Fully Remote — United Kingdom (UK residency required)

 

What We Offer:

• Fully remote working environment
• Opportunity to work with global enterprise customers
• Exposure to cutting-edge AI, analytics, and SaaS technology
• Collaborative, supportive, and innovative work culture
• Career growth within a fast-growing tech company

Other Benefits:

• Flexible work-life balance
• Inclusive and diverse global team
• Cross-functional collaboration with Product, Sales, Support, and Services teams
• Opportunity to influence product improvements through customer feedback
• Occasional travel for customer meetings and company events

Your Role Will Include:

As a Customer Success Manager, you will:

• Act as the primary point of contact for assigned enterprise customers
• Guide customers through onboarding, adoption, and long-term success
• Help customers achieve measurable business value from the platform
• Build trusted advisor relationships with key stakeholders
• Manage customer escalations and coordinate resolutions
• Identify expansion and growth opportunities within accounts
• Collaborate closely with internal teams to align customer needs
• Track account health, usage, and adoption milestones

What We’re Looking For:

• 5+ years in customer-facing roles (Customer Success, Account Management, Support, Sales, or Services)
• 2–3+ years managing enterprise-level accounts
• Strong experience working with SaaS platforms
• Understanding of data analytics, BI tools, or data warehousing
• Familiarity with cloud platforms (AWS, Azure, or GCP is a plus)
• Knowledge of contact centre technologies (ACD, IVR, call routing, etc.)
• Strong communication, problem-solving, and stakeholder management skills
• Ability to manage multiple priorities independently in a remote environment

 

This role is ideal for an experienced Customer Success professional who enjoys driving real business outcomes, building long-term enterprise relationships, and working at the intersection of technology, data, and customer experience. If you’re passionate about helping customers succeed while working remotely with a global tech team, this is a strong career-growth opportunity.

 

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!