FULL JOB DESCRIPTION
About us
Superior Plus Propane is a safety-focused, people-first organization built on collaboration, respect, and open communication. As a frontline Customer Experience Representative (CER), you’ll be part of a team dedicated to delivering outstanding service, solving problems, and supporting customers with professionalism and care.
Employer: Superior Plus Propane
Position: Customer Experience Representative
Salary: $18.00 – $22.00 Per Hour
Work location: Remote
What We Offer:
- Competitive Compensation: A highly competitive pay and total rewards package that recognizes your contribution.
- ‎Flexibility: Multiple flexible schedules to support work-life balance.
- ‎Technology: Access to state-of-the-art tools, software, and systems to excel in your role.
- ‎Professional Development: Continuous training and numerous opportunities for career growth.
- ‎Employee Assistance: Access to LYRA, a leading platform providing mental, physical, financial, and social wellness resources for you and your family.
- ‎Safety First Culture: A 24/7 safety mindset embedded across the entire organization.
Other Benefits:
- Supportive, inclusive, and collaborative workplace culture
- ‎Exposure to high-volume customer environments to build stronger communication and problem-solving skills
- ‎Opportunities to recommend products and enhance customer experience
- ‎Clear performance metrics to help you track, measure, and improve your success
- ‎Equal opportunity employer committed to accessibility and accommodation
Your Role Will Include:
- ‎Answer incoming customer calls and provide information on products and services‎
- ‎Resolve customer concerns with accuracy, empathy, and professionalism
- ‎Use active listening to clarify issues and diffuse tense situations
- ‎Build trust-based relationships withcustomers and team members‎
- ‎Utilize software, scripts, and databases to support your work
- ‎Meet or exceed call center performance metrics
- ‎Recommend suitable products or services
- ‎Participate in ongoing training and development
- ‎Follow all company policies and procedures
- ‎Perform additional duties as required
What We’re Looking For:
- ‎High school diploma or GED
- ‎Minimum 1 year experience in a call center or fast-paced environment
- ‎Strong customer-focused approach
- ‎Excellent active listening and verbal/written communication skills
- ‎A professional and confident phone presence
- ‎Detail-oriented with strong organizational skills
- ‎Proficient with computers and Microsoft Office
- ‎Strong problem-solving abilities and the ability to handle difficult conversations
- ‎Effective time-management and decision-making skills
- ‎Legal authorization to work in the U.S. (no visa sponsorship available)
This is your opportunity to step into a meaningful frontline role where your voice, empathy, and problem-solving skills directly impact customer satisfaction. If you’re passionate about helping people, thrive in fast-paced environments, and want to grow within a supportive and forward-thinking organization, this role is your gateway to a rewarding career. Apply with confidence — your next level starts here.
Please note the compensation information shown above is a general guideline only. Pay rate is based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.
APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!