FULL JOB DESCRIPTION
About Us
YMCA East Surrey is a well-established charity dedicated to helping children, young people, and vulnerable families reach their full potential. The organisation provides community-based services, family support, and targeted interventions designed to improve outcomes and wellbeing for children, young people, and families across Reigate & Banstead.
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Employer: YMCA East Surrey
Position: Family Support Worker
Salary: £26,780 – £29,974 per year
Job Type: Full-Time, Part-Time, Permanent, or Casual
Work location: Reigate & Banstead Family Centres, Surrey, UK
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What We Offer:
- Opportunity to work for a long-standing, respected charity
- Full induction, training, and ongoing professional development
- Engagement with a passionate, supportive team
- Chance to make a direct positive impact on families and young people
- Flexible working hours (full-time, part-time, or casual)
Other Benefits:
- Discounted childcare for permanent employees
- Gym membership and free access to leisure facilities
- Blue Light Discount Retail Card eligibility
- Cycle to Work Scheme
- 6.6 weeks annual leave (increasing after 2 years of service)
- Free access to Employee Assistance Programme
- On-site parking
Your Role Will Include:
- Managing a caseload and delivering planned, integrated interventions for families
- Providing practical, emotional, and motivational support to children and families
- Working directly with families in the Family Centre, community settings, and their homes
- Using evidence-based methods including motivational interviewing, solution-focused approaches, and accredited parenting programmes
- Planning, delivering, and evaluating targeted services within Family Centres and community venues
- Recording observations and reports accurately on electronic systems
- Responding proactively to complex family situations and challenging behaviours
- Collaborating with other agencies to ensure coordinated support
What We Are Looking For:
- Level 3 qualification in a relevant field or equivalent recent work experience
- Professional experience working with families and children
- Knowledge of Surrey Safeguarding Procedures and levels of need
- Valid UK driving licence and access to a vehicle
- Ability to work independently and manage a caseload
- Strong communication, interpersonal, and motivational skills
- Passion for supporting children, young people, and vulnerable families
- Willingness to undergo Enhanced DBS checks and reference verification
- Commitment to equality, diversity, and inclusion
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This is a fantastic opportunity for someone who wants to make a real difference to children and families in their community. Whether you’re experienced or bringing transferrable skills, this role allows you to support families, build strong relationships, and deliver impactful interventions that change lives for the better.
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Work Location: In personÂ
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APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!
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