FULL JOB DESCRIPTION
About Us
Simon Community Scotland is Scotland’s largest provider of homelessness services. The organisation’s vision is for everyone to have a safe place to live, with access to the support they need.
Operating across Glasgow, North Lanarkshire, Edinburgh and Perth, Simon Community Scotland delivers a wide range of services including Street Outreach, Housing First, Supported Accommodation, Emergency Accommodation, Rapid Access Accommodation, Floating Support, Managed Alcohol Programmes (MAP), and tenancy sustainment support.
With a strong #OneTeam ethos, the organisation promotes trauma-informed, person-centred support rooted in inclusion, partnership, compassion, and ambition.
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Employer: Simon Community Scotland
Position: Support Worker – Accommodation Services
Salary: £25,001 – £26,474 per year
Job Type: Full-Time (37.5 hours per week)
Work location: North Lanarkshire, Scotland
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What We Offer:
- Competitive annual salary
- Full-time permanent contract
- 24-hour service rota with varied shift patterns
- Opportunities for professional development
- Trauma-informed training and reflective practice support
- Inclusive and collaborative team culture
- Multi-agency partnership working experience
- Pension and standard employment benefits
Other Benefits:
- Exposure to harm reduction and trauma-informed approaches
- Naloxone training opportunities
- Career progression within Scotland’s leading homelessness charity
- Opportunity to contribute to social media and awareness campaigns
- Meaningful work that creates real social impact
Your Role Will Include:
- Supporting individuals impacted by homelessness, addiction, mental health challenges, and trauma
- Delivering person-centred, trauma-informed care
- Assisting individuals to secure and sustain safe housing
- Supporting safer substance use and recovery pathways
- Providing emotional and practical support
- Building trusting, respectful relationships with service users
- Maintaining detailed records using NetSuite and digital systems
- Working flexible shifts including day, late, night, and sleepover shifts
- Responding calmly to incidents and safeguarding concerns
- Collaborating with local authorities, health services, and partner agencies
- Promoting digital inclusion using GSuite, Chromebook, and smartphone tools
- Supporting individuals to access benefits, advocacy services, and wellbeing resources
What We Are Looking For:
Essential:
- SVQ Level 3 in Social Care (or willingness to work towards it)
- Registered with SSSC (Scottish Social Services Council)
- Experience supporting people affected by homelessness, trauma, addiction, or mental health challenges
- Strong communication and empathy skills
- Ability to manage conflict calmly and professionally
- Experience using digital systems
- Understanding of ethical boundaries and safeguarding responsibilities
- Flexible approach to 24-hour rota working
Desirable:
- Trauma-informed practice training
- ASIST, MHFA, or SafeTalk certification
- Naloxone training
- Mental health or addictions qualifications
- Multi-agency working experience
- De-escalation skills
Experience with GSuite systems
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If you’re passionate about making a real difference in the lives of people facing homelessness and trauma, this is more than a job — it’s an opportunity to empower individuals toward independence, stability, and hope. Join a mission-driven team where compassion meets action, and every shift contributes to lasting change.
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Work Location: In personÂ
APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!
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