Business Support Officer

FULL JOB DESCRIPTION

About Us

Gloucestershire County Council is on an exciting transformation journey within Children’s Social Care, adopting a strengths-based and person-centred approach to improve outcomes for children, young people, and families.

The council promotes agile and hybrid working, values diversity and inclusion, prioritises staff wellbeing, and actively supports professional development. Employees are encouraged to grow their careers in a supportive, flexible, and inclusive environment.

Employer: Gloucestershire County Council

Position: Business Support Officer

Salary: £28,142 – £29,540 per annum

Job Type: Permanent 

Work location: Gloucester (Hybrid)

What We Offer:

• Flexible and agile working arrangements
• Continued Professional Development (CPD) opportunities
• Career progression within Children’s Services
• Supportive management with regular supervision
• Hybrid working after initial office-based training

Other Benefits:

• 25.5 days annual leave rising to 30.5 days after 5 years
• Option to purchase up to 10 additional days annual leave
• Local Government Pension Scheme (LGPS)
• Employee Assistance Programme (24/7 confidential support)
• Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Green Car Salary Sacrifice Scheme
• Access to employee networks (e.g. Prism LGBT+, Young Employees Network)

Your Role Will Include:

• Monitoring and managing generic mailboxes
• Actioning tasks and prioritising referrals
• Preparing documents using Microsoft Word
• Updating and maintaining Excel spreadsheets
• Creating and uploading records to Liquid Logic (training provided)
• Working collaboratively with partner agencies
• Producing accurate reports to support safeguarding decisions
• Handling sensitive information with professionalism and care

What We Are Looking For:

• A proactive, well-organised individual
• Strong administrative skills in a busy environment
• Experience using Microsoft Word and Excel
• Ability to prioritise workload and meet deadlines
• Confidence working with sensitive information
• Strong communication and teamwork skills
• Resilience to manage emotionally challenging content
• Fluent spoken and written English

This is more than an admin role — it’s an opportunity to make a real difference in the lives of vulnerable children and families. If you’re organised, compassionate, and motivated by meaningful work, this role offers long-term stability, growth, and genuine job satisfaction.

Work Location: Hybrid 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!