FULL JOB DESCRIPTION
About us
Nationwide Building Society is the UK’s largest building society, owned by its members and driven by a purpose to put customers first. With over 600 branches nationwide, Nationwide is committed to fairer banking, strong community impact, and long-term value for customers, colleagues, and society. The organisation prides itself on inclusivity, diversity, and rewarding careers that genuinely make a difference.
Employer: Nationwide Building Society
Position: Customer Experience Specialist
Salary: £49,000 – £60,000 per year
Job Type: Permanent | Full-time
Work location: Remote
What We Offer:
- Fully remote role with branch-based virtual training
- Competitive annual salary with performance-related bonus
- Structured onboarding and training pathway
- Clear opportunities for career progression
- Inclusive and age-diverse workplace (open to candidates aged 29–70 with 5+ years’ experience)
- Strong focus on employee growth, wellbeing, and purpose-driven work
Other Benefits:
- 25 days annual leave (pro rata)
- Private medical insurance
- Highly competitive company pension scheme
- Life assurance
- Paid volunteering time (up to 2 days per year)
- Wellhub access for health and wellness
- Salary sacrifice benefits scheme
- Training and professional development support
Your Role Will Include:
- Deliver first-class customer service across in-branch, phone, and digital channels
- Handle customer transactions and enquiries efficiently and accurately
- Support customers with digital banking and product applications
- Educate customers on services and easier ways to bank
- Work collaboratively within branch teams to protect and support customers
- Adapt communication style to meet diverse customer needs
- Uphold Nationwide’s customer-first behaviours in every interaction
What We’re Looking For:
- Minimum of 5 years’ relevant customer-facing experience
- Comfortable using digital tools, systems, and online platforms
- Strong communication and interpersonal skills
- Customer-focused mindset with empathy and integrity
- Ability to work Monday to Saturday on a rota basis
- Commitment to Nationwide’s customer-first behaviours
- Must live within a 45-minute commute of the assigned branch
This is a rare opportunity to join a purpose-led organisation that genuinely puts people before profit. If you’re an experienced customer professional looking for a well-paid remote role with strong benefits, career growth, and the chance to make a meaningful impact every day, Nationwide offers a career—not just a job.
Benefits
- Company pension
- Paid volunteer time
- Private medical insurance
Work Location: Remote
APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!