Bi-lingual Customer Services Representative-visa sponsorship

FULL JOB DESCRIPTION

About us

Caterpillar Inc. is a global leader in construction and mining equipment, engines, turbines, and locomotives. The company is driven by innovation, sustainability, and inclusion—building stronger communities worldwide.

This role sits within Cat Financial, Caterpillar’s financial services subsidiary, which has supported customers and dealers globally for over 40 years by providing flexible financing solutions. Caterpillar fosters a diverse, respectful, and people-first culture where employees’ contributions are valued and celebrated.

 

Employer: Caterpillar Inc

Position: Bi-lingual Customer Services Representative (English & Dutch) 

Salary: £34,237 – £54,780 per year

Job Type: Full-time

Work location: Solihull, England 

 

What We Offer:

• Visa sponsorship for eligible candidates
• A collaborative, inclusive, and global working environment
• Opportunities to work with international customers and teams
• Career growth within a world-class multinational organization

Other Benefits:

• 24 days annual leave (increasing up to 30 days with service)
• 9% performance bonus (paid quarterly)
• Non-contributory pension scheme (10%)
• Private medical insurance
• Dental and vision cover
• Life insurance
• Green Car Scheme
• Share Scheme
• Up to 10% travel requirement

Your Role Will Include:

As a Bi-lingual Customer Services Representative, you will be the first point of contact for customers, delivering accurate, professional, and empathetic support. You will:

• Manage customer accounts and core service processes
• Communicate with English- and Dutch-speaking customers
• Resolve enquiries and investigate issues efficiently
• Analyse and interpret data to support sound decision-making
• Maintain accurate and compliant customer records
• Collaborate with internal teams to deliver exceptional service

What We’re Looking For:

• Fluency in English and Dutch (written and verbal)
• Strong customer-focused mindset
• Excellent communication and relationship-building skills
• Analytical and structured problem-solving ability
• High attention to detail and accuracy
• Ability to manage multiple priorities confidently
• Professional, proactive, and solution-oriented approach

 

This is a rare visa-sponsored opportunity to join a globally respected brand where your language skills, problem-solving ability, and customer focus truly matter. At Caterpillar, you won’t just support customers—you’ll help build trust, drive solutions, and contribute to a better, more sustainable world while advancing your international career.

 

 

Work Location: in person

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!