Customer Service Representative (Remote)

FULL JOB DESCRIPTION

About Us

GovCIO is a U.S.-based technology company delivering IT and digital solutions to federal government agencies. The organization supports mission-critical systems that keep public services running efficiently, including court and judicial systems across the United States.

Employer: GovCIO

Position: Customer Service Representative 

Salary: Approximately $17 – $28 per hour 

Job Type: Full-Time

Work location: Remote (United States)

What We Offer:

• Competitive hourly compensation
• Remote work flexibility
• Paid training and onboarding support
• Professional development opportunities
• Career growth within federal IT support services

Other Benefits:

• Employee Assistance Program (EAP)
• Corporate discount programs
• Health and wellness benefits (where applicable)
• Exposure to federal government support systems
• Opportunity to obtain and maintain a Public Trust clearance

Your Role Will Include:

• Responding to customer inquiries via phone, email, and online systems
• Providing Tier 1 technical and customer support for PACER (Public Access to Court Electronic Records) users
• Assisting users with login issues, account access, billing questions, and system navigation
• Logging, tracking, and updating tickets using IT service management tools
• Performing basic troubleshooting and escalating complex technical issues when necessary
• Maintaining accurate documentation of interactions and resolutions
• Following established federal support procedures and compliance standards

What We Are Looking For:

• High school diploma or GED
• 0–2 years of customer service or technical support experience
• Strong verbal and written communication skills
• Basic troubleshooting and problem-solving ability
• Ability to work independently in a remote environment
• Willingness and ability to obtain and maintain a Public Trust clearance
• Familiarity with IT service tools (e.g., ServiceNow) is an advantage but not required

This is an excellent entry-level opportunity to build a career in federal IT support while working remotely. If you enjoy helping people, solving problems, and gaining experience in government technology systems, this role offers both stability and long-term growth potential. It’s a strong stepping stone into broader IT and public sector careers.

Work Location: Remote (United States – must be eligible to work in the U.S.)

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!