Employer:QBE
Position:Business & Process Analyst Practice Lead
Salary:competitive
Job Types:Full-time
Work location:London(hybrid)
FULL JOB DESCRIPTION
The Opportunity
We’re seeking a Practice Lead to establish, evolve and embed best practice in business analysis and process improvement across our organisation. Collaborating with multi discipline matrix teams you’ll set the framework that unites BAs and Process Analysts across different business and technology teams, build a strong community of practice, and lift consistency and outcomes across strategic transformation initiatives.
This is a highly visible, influential role that requires energy, conviction and the confidence to lead through complexity. You will operate at the intersection of change, delivery and culture, navigating diverse stakeholder agendas to achieve alignment and momentum.
Success in this role is about your ability to engage, influence and inspire buy-in at all levels of the organisation. You will partner closely with senior leaders and chapters to shape standards, capability and ways of working, framing change in a way that resonates optically and practically with stakeholders and is and informed by industry best practice and standards.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
● Define and maintain the Business & Process Analysis functional skills framework, standards and methodologies in partnership with BA Managers and Chapters.
● Build and evolve practice assets (methodologies, templates, tools), integrating agile/hybrid approaches within programme and project structures where appropriate.
● Grow capability through training, career pathways, competency models and skills assessments for business and process analysts.
● Act as a visible leader and advocate for the practice, taking clear ownership for outcomes and setting direction across a distributed, cross‑divisional community.
● Lead the BA chapter forums and peer communities; provide coaching, mentoring and guidance to practitioners (including initial collaboration with external advisors to stand up communities).
● Assure quality with peer reviews of requirements, process maps and solution designs; maintain a current process catalogue in Signavio and ensure compliance with organisational/regulatory controls.
● Initially, engage extensively with senior stakeholders across functions and geographies, influencing decision‑making and building trust in environments with competing priorities.
● Align analysis to strategy by partnering with senior leaders, programme managers and architects; facilitate workshops to clarify requirements and optimise processes.
● Drive improvement and innovation in analysis techniques and tools, identifying opportunities for automation and efficiency gains.
● Measure impact of the practice and report its contribution to business outcomes; continuously refine approaches based on lessons learned and organisational maturity.
About you
● A passionate, driven leader who brings energy, credibility and presence to complex organisational environments.
● Exceptional stakeholder engagement and influencing capability, with proven experience securing buy‑in across senior, cross‑functional and global stakeholder groups, navigating complex priorities, cultures and organisational politics.
● Demonstrated experience building and scaling communities of practice or centres of excellence.
● Strong business change leadership experience – leading, influencing, directing and taking ownership for outcomes rather than facilitating from the sidelines.
● Experience of business analysis and process improvement within complex organisations.
● Solid (not necessarily expert‑level) BA and process knowledge; depth of methodology can be developed, but leadership impact and passion are non‑negotiable.
● Exposure to digital transformation and technology‑enabled change, with a strategic end‑to‑end transformation mindset.
● Industry background is flexible; financial services/insurance experience is helpful but not essential.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
As well as the benefits below we also offer an extensive choice of other options to suit you!
● 30 days holiday a year with the option to buy up to 2 additional days.
● Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
● Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
To learn more about benefits of working with us, click
Rewarding our people – QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
● List max 3 recognition and awards won in the last two years by your region or globally.
● All other achievements can be linked via QBE website or Landing Page underneath.
● Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year – Chris Wallace, Executive Director UK insurance
● AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
● Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
To learn more about our achievements, click here
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Continuous Improvement, Critical Thinking, Customer Service, Financial Systems, Information Technology Applications, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Project Delivery, Recruiting, Software Project Management, Stakeholder Management, Team Management, Technology Management
Application Close Date: 05/03/2026 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Work Location:hybrid
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APPLICATION PROCESS
If you’re interested in this role, check out more information on the OFFICIAL WEBSITE HERE and apply now!!
