Customer Success Manager

FULL JOB DESCRIPTION

About us

‎Luminance Technologies is a pioneer in Legal-Grade™ AI for enterprise, transforming how organisations work with contracts. Backed by internationally renowned venture capital firms, Luminance has been recognised on the Forbes AI 50 list of the most promising private AI companies globally and Inc. 5000’s Fastest Growing Companies in America. Operating across 60 countries, Luminance works with top international law firms and major global brands across multiple industries.

 

Employer: Luminance Technologies

Position: Customer Success Manager

Salary: Not disclosed

Job Type: Full-time

Work location: London

 

What We Offer:

• Opportunity to work with a world-leading AI product
• ‎Exposure to global clients across multiple industries
• ‎A fast-growing, innovative, and collaborative environment
• ‎Career growth within a rapidly scaling technology company
• ‎International travel opportunities

Other Benefits:

• Work with cutting-edge Legal AI technology
• ‎Collaborative cross-functional teamwork
• ‎Influence product development through customer insights
• ‎High-impact role with direct customer and business visibility

Your Role Will Include:

• Build and maintain strong, long-term customer relationships
• ‎Lead onboarding, rollout, and implementation programmes
• ‎Train customers on product best practices and maximise adoption
• ‎Collaborate with Sales, Product, and Technical teams post-sale
• ‎Act as the voice of the customer internally
• ‎Identify upselling, cross-selling, and account expansion opportunities
• ‎Minimise churn and maximise renewals through engagement
• ‎Analyse customer data to improve experience and outcomes
• ‎Deliver product demonstrations and training
• ‎Travel domestically and internationally to meet clients

What We’re Looking For:

• Bachelor’s or Master’s degree in a scientific or analytical discipline
• ‎Strong organisational and multitasking skills
• ‎Excellent written and verbal communication skills
• ‎Customer-focused mindset with strong relationship-building ability
• ‎Analytical, proactive, and detail-oriented approach
• ‎Confidence presenting to diverse audiences
• ‎Ability to thrive in a fast-paced, innovative environment
• ‎Passion for delivering exceptional customer experiences

 

If you thrive on building relationships, love solving problems with technology, and want to make a real impact at the intersection of AI and customer success, this is your opportunity to join a globally recognised company shaping the future of legal innovation.

 

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!