Customer Service Coordinator

FULL JOB DESCRIPTION

About us

Hireonline is dedicated to connecting skilled professionals with companies that value excellence. We pride ourselves on fostering a supportive, engaging, and growth-oriented work environment where employees can thrive.

 

 

Employer: Hireonline

Position: Customer Service Coordinator

Salary: £25,000 – £27,000 per year

Job Type: Temporary

Work location: Tankerton, Kent (Remote possible)

 

What We Offer:

• 25 days annual leave + bank holidays (increasing with service)
• ‎Cycle to work scheme
• ‎Employee discount on Dell PCs
• ‎Employee Assistance Programme (counselling, financial support tools, 24/7 helpline)
• ‎Life assurance & income protection schemes
• ‎Matched pension contribution up to 6%
• ‎Extra mile vouchers up to £50
• ‎On-site subsidised canteen
• ‎Free onsite parking
• ‎Free sight test vouchers
• ‎Yearly occupational health assessments
• ‎Career progression opportunities

Other Benefits:

• Flexible work hours:
• ‎Mon–Thu: 8:00am – 4:30pm
• ‎Fri: 8:00am – 1:30pm
• ‎Comprehensive training and development
• ‎Supportive team environment

Your Role Will Include:

• Process customer orders and quotations efficiently
• ‎Build and maintain strong customer relationships
• ‎Ensure compliance with export regulations and company policies
• ‎Prepare quotations using company systems and guidelines
• ‎Collaborate with Commercial Team, Product Group Managers, and Procurement
• ‎Monitor orders from quotation to shipment
• ‎Address customer complaints and proactively communicate updates
• ‎Acquire technical product knowledge to support customer inquiries
• ‎Identify and act on sales opportunities, supporting Business Development Managers
• ‎Cover office operations including emails, phones, and faxes
• ‎Participate in team projects and contribute ideas for service improvement

What We’re Looking For:

• Previous customer service experience in an office environment
• ‎Strong order processing accuracy
• ‎Commercial business knowledge
• ‎Intermediate IT skills

 

Step into a role where every day brings new opportunities to connect with clients, enhance your skills, and grow your career! As a Customer Service Coordinator at Hireonline, you’ll play a key part in delivering exceptional service, supporting business growth, and enjoying excellent benefits in a friendly, professional environment.

 

 

Benefits

• Employee discount
• Free parking
• Company pension
• Cycle to work scheme
• Canteen
• On-site parking

 

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!