Customer Service Representative

FULL JOB DESCRIPTION

About us

William Hill is one of the UK’s most recognisable betting brands, with over 1,300 shops nationwide and a presence on the high street since 1966. Part of evoke (home to William Hill, 888, and Mr Green), the business is built on trust, inclusion, and delivering outstanding customer experiences. Our retail teams sit at the heart of our communities, creating more than just betting shops — they create welcoming, engaging experiences for customers.

 

Employer: William Hill Home Page

Position: Customer Service Representative 

Salary: £12.25 p/h

Job Type: Full-time 

Work location: Glasgow Scotland

 

What We Offer:

• Full-time and part-time working options
• ‎Annual pay review and performance-based bonus scheme
• ‎28 days holiday per year (pro rata)
• ‎Paid day off for your birthday
• ‎Pension contributions matched up to 4%
• ‎Ongoing training and clear career development opportunities
• ‎A supportive culture that promotes growth from within

Other Benefits:

• Subsidised or free Zone 1–6 Oyster card for London-based roles (location dependent)
• ‎Discounts across high street retailers, cinemas, and holidays
• ‎Health and wellbeing initiatives
• ‎Flexible shift patterns via rota scheduling
• ‎A workplace that values inclusion, trust, and individuality

Your Role Will Include:

As a key member of the retail team, you will be at the centre of the customer experience by:

• ‎Welcoming customers in a friendly and professional manner
• ‎Processing bets and handling customer enquiries
• ‎Supporting customers with betting terminals
• ‎Building strong relationships and delivering excellent customer service
• ‎Championing safer gambling at all times‎
• ‎Assisting with shop displays and opening/closing duties when required

What We’re Looking For:

• Aged 18+ (legal requirement)
• ‎Passion for delivering excellent customer service
• ‎Strong interpersonal and communication skills
• ‎Empathy and the ability to engage with people from all backgrounds
• ‎A positive, people-focused attitude and willingness to learn

 

‎At William Hill, this isn’t just a retail role — it’s a chance to be part of a trusted brand where people truly matter. You’ll gain valuable skills, receive continuous support, and grow within a business that invests in your future. If you enjoy working with people, value community, and want a career where you can raise your game every day, this is the place for you.

 

What happens next?

Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!