Customer Service Specialist- Aviva Home

FULL JOB DESCRIPTION

About us

Teleperformance is proud to partner with Aviva, one of the world’s most reputable insurance brands. Aviva is a leading multinational insurance company serving over 33 million customers across 16 countries. In the UK, Aviva is the largest general insurer and a major provider of life and pension services, with a strong commitment to excellent customer experience and protection.

 

Employer: Teleperformance

Position: Customer Service Specialist

Salary: £12.60 an hour

Job Type: Full-time 

Work location: Glasgow, United Kingdom 

 

What We Offer:

• ‎Work From Home opportunity with fully paid training
• ‎Online recruitment process with potential job offer within 24 hours
• ‎Full training and continuous on-the-job support
• ‎A structured role supporting customers with insurance-related enquiries
• ‎Opportunities to build long-term skills in a regulated environment

Other Benefits:

• 28 days’ holiday (including bank holidays), rising to 30 days after 1 year
• ‎Lifestyle Benefits Programme with thousands of discounts and offers
• ‎Free wellness, kids, and learning classes via the Community Online Academy
• ‎Refer & Earn Scheme – earn up to £900 for referrals
• ‎Free 24/7 Mental Health Employee Assistance Programme
• ‎Access to an Interactive Health & Wellbeing Hub
• ‎Life Assurance Cover and Pension Scheme
• ‎Length of Service and Monthly Recognition Awards
• ‎Clear career development and progression opportunities

Your Role Will Include:

‎As a Customer Service Representative, you will:‎

• ‎Handle inbound calls for Aviva Home Insurance customers
• ‎Process and manage customer insurance policies accurately
• ‎Follow mandatory call scripts and FCA compliance requirements
• ‎Use multiple systems simultaneously in a fast-paced environment
• ‎Own and resolve FCA-regulated complaints through to completion
• ‎Manage underwriting-related queries with care and customer protection in mind
• ‎Identify and record customer vulnerability, showing empathy and patience
• ‎Maintain high standards of professionalism, compliance, and service quality

What We’re Looking For:

• Strong verbal and written communication skills
• ‎Proven customer service experience
• ‎Confidence using PC systems in a fast-paced environment
• ‎A positive attitude and openness to feedback
• ‎Ability to build strong, collaborative customer relationships
• ‎Professional, friendly, and empathetic approach
• ‎Good attention to detail and consistent typing speed
• ‎Resilience, ownership, and commitment to service excellence
• ‎Ability to work from home in a quiet, professional, distraction-free workspace
• ‎Full availability during shift times with no caregiving responsibilities

 

This is an excellent opportunity to join a globally respected brand, build a rewarding customer service career, and work from the comfort of your home. With full training, strong benefits, and clear progression pathways, you’ll be empowered to make a real difference to customers while growing your skills in a supportive and professional environment.

 

Start Date: 02/02/2026

Salary: £23,488.92 Per Annum – £12.60 per hour

Site: Work From Home

Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-18:00, Saturday 09:00-15:00, Sunday 10:00-14:00 (Must be FULLY flexible to cover business operating hours)

Training: 36 Days (No holidays or appointments will be authorised during first 6 weeks of employment)

Contract: Permanent

Probity: DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)

 

You can follow us on:

Twitter https://twitter.com/TPmarketingUK

Facebook https://www.facebook.com/teleperformanceUK/

Instagram https://www.instagram.com/teleperformanceuk/

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!