Customer Service Advisor – FTC – Remote

FULL JOB DESCRIPTION

About us

We are a customer-focused organisation where pets and customers are at the heart of everything we do. Our Customer Services Team is committed to making every interaction meaningful while supporting a diverse, inclusive workplace that values people from all walks of life. Our mission is to create a better world for Pets, People, and the Planet.

 

Employer: Pets at Home

Position: Customer Service Advisor 

Salary: £12.21 an hour

Job Type: Full-time 

Work location: Cheadle, Remote

 

What We Offer:

• Fixed-term Customer Service Advisor role
• ‎Remote working opportunity
• ‎Full-time hours: 39 hours per week
• ‎Flexible shift patterns across weekdays and weekends
• ‎Fast-paced recruitment process with interviews happening promptly

Other Benefits:

• Opportunity to work within a supportive and inclusive team
• ‎Valuable experience in a high-volume, KPI-driven customer service environment
• ‎Exposure to a growing business with evolving customer needs
• ‎A culture that values empathy, collaboration, and continuous improvement

Your Role Will Include:

As a Customer Service Advisor, you will:

• ‎Engage with customers primarily via email, building rapport and trust
• ‎Deliver consistently excellent customer service
• ‎Empathise with customers to resolve queries effectively
• ‎Stay informed on products, services, and policies
• ‎Collect and share customer feedback to improve best practices
• ‎Meet individual and company KPIs and SLAs
• ‎Represent company values in every customer and colleague interaction

What We’re Looking For:

We’re looking for someone who:

• ‎Has experience managing a high volume of emails
• ‎Is comfortable working towards targets and KPIs
• ‎Is computer literate and able to multitask across systems
• ‎Works well as part of a team
• ‎Communicates clearly and professionally via email
• ‎Has strong decision-making and problem-solving skills
• ‎Has experience working remotely
• ‎Is resilient, adaptable, and customer-focused

 

‎If you’re passionate about customer service, enjoy solving problems, and want to make a real difference—this role offers the chance to work remotely in a values-driven organisation where every interaction matters. Even if you don’t meet every requirement, your attitude, values, and willingness to contribute could make you the perfect fit.

 

Start Date: ASAP

End Date: Thursday 19th February

Full Time Hours: 39 Hours per week

Availability: Weekdays and Weekends

Monday – Friday

Early: 09.00 – 17.30

Middle: 10:00 -18.30

Late: 11.30-20.00

Weekends

Saturday: 9am – 7pm

Sunday: 9am – 6pm

Applicants must be able to work a 2.5 (two full weekends, and either Saturday or Sunday) weekend shifts out of 6.

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!