Customer Service Administrator

FULL JOB DESCRIPTION

About us

Cheaney Shoes Limited is a prestigious, world-leading shoe manufacturer and retailer with a strong global presence. Renowned for quality craftsmanship, the company serves international export markets, operates a substantial wholesale business, manages its own retail stores, and runs a fast-growing e-commerce platform. Central operations are based at the factory site in Desborough, Northamptonshire.

 

Employer: HR Solutions – Client

Position: Customer Service Administrator 

Salary: £25,000 – £27,000 a year

Job Type: Full-time 

Work location: Desborough, United Kingdom 

 

What We Offer:

• ‎A permanent, full-time position within a respected global brand
• ‎Opportunity to develop and strengthen customer service and administrative skills
• ‎Exposure to wholesale, retail, export, and e-commerce operations
• ‎A supportive team environment within a company with strong growth ambitions

Other Benefits:

• Stable Monday to Friday working pattern
• ‎Standard office hours: 8:30am – 5:00pm
• ‎Structured working day with a one-hour unpaid lunch break
• ‎Long-term career opportunity within an established organisation

Your Role Will Include:

As a Customer Service Administrator, you will support customers across wholesale, retail, and e-commerce channels. Your responsibilities will include:

• ‎Handling customer enquiries via phone and email
• ‎Assisting with the processing of e-commerce orders and related queries
• ‎Supporting export dispatch and invoicing while liaising with customers
• ‎Managing customer enquiries related to the shoe repair service
• ‎Completing general office and administrative duties as required

What We’re Looking For:

• Previous office-based administrative experience
• ‎Proven experience in customer interaction
• ‎Excellent verbal and written communication skills
• ‎Strong IT skills, including MS Office and web-based systems
• ‎Highly organised, with the ability to meet deadlines
• ‎A proactive, enthusiastic, and reliable work ethic
• ‎Ability to work both independently and as part of a wider team

 

This is an excellent opportunity to join a globally respected brand where your customer service and administrative skills will make a real impact. If you’re organised, customer-focused, and eager to grow within a company known for quality and ambition, this role offers a rewarding and stable career path.

 

Hours: 37.5 hours a week

Contract: Permanent full time

Salary: £25,000 – £27,000 per annum dependent on skills and experience

Benefits: Contributory pension scheme after qualifying period

 

Application Process:

If this sounds like the next role for you, please apply with CV and cover letter, giving your current remuneration and explaining your suitability for the role.

Deadline for applications: 31st December 2025

Interview date: early January 2026

Start date: As soon as possible

 

The organisation reserves the right to conduct interviews and appoint prior to the closing date dependent on the calibre of applications received. If you do not hear from us within 14 days of our closing date, you may assume that your application has not been successful on this occasion.

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!