Administrator Receptionist

FULL JOB DESCRIPTION

About us

Change Grow Live is a national charity dedicated to helping people transform their lives. We provide safe, respectful, and person-centred support to individuals facing challenges related to alcohol and drug use. Guided by our core values — Be open, be compassionate and be bold — we work collaboratively with service users to help them grow, regain independence, and reach their full potential.

 

Employer: Change Grow Live

Position: Administrator Receptionist 

Salary: £25,077 a year

Job Type: Permanent 

Work location: Dagenham , United Kingdom 

 

What We Offer:

• ‎A full-time role (37.5 hours per week) within a supportive and purpose-driven organisation
• ‎Competitive salary of £25,077 per annum, plus £2,195.72 Outer London Weighting (pro rata where applicable)
• ‎The opportunity to work at St Luke’s, Dagenham, within a multidisciplinary health and social care setting
• ‎A meaningful career where your work directly supports life-changing services

Other Benefits:

• 25 days annual leave plus bank holidays (increasing annually for the first five years)
• ‎Paid weekly Wellness Hour, access to a Wellness Hub, and Employee Assistance Programme
• ‎Contributory pension scheme
• ‎Discounts on shopping, cinema, holidays, and more
• ‎Eligibility for Blue Light Card discounts
• ‎Ongoing training, career development, and progression opportunities
• ‎Refer-a-Friend scheme
• ‎A friendly, inclusive, and supportive team environment

Your Role Will Include:

As a Receptionist and Administrator, you will be the first point of contact for service users, visitors, and partner agencies. You will play a vital role in ensuring smooth day-to-day operations by:

• ‎Managing incoming calls and visitors in a professional and welcoming manner
• ‎Handling correspondence, data entry, and record-keeping accurately
• ‎Collating, monitoring, and reporting data and statistics
• ‎Supporting prescription and general administrative processes
• ‎Maintaining effective communication across the service

What We’re Looking For:

• Knowledge of general office and administrative procedures
• ‎Strong IT skills, including word processing, Excel, and data entry
• ‎Excellent interpersonal and communication skills
• ‎Ability to work flexibly within a team and maintain confidentiality
• ‎Good numerical and organisational skills
• ‎Minute-taking experience (desirable)
• ‎A genuine interest in supporting people affected by alcohol and/or drug use

This is a rewarding opportunity to join a compassionate organisation where your skills make a real difference every day. If you’re passionate about helping people, enjoy working in a supportive team, and want a role with purpose, Change Grow Live offers the chance to grow your career while positively changing lives.

 

Direct applications only — we will not be engaging agencies for this vacancy.

 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time): CGL SPOT (19) (£25,077.00 – £25,077.00) ILW / OLW /Fringe: Outer London Weighting (£2,195.72) Interview Date: 6/1/2026 Closing Date: 21/12/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details:: Dimitra Sampani | dimitra.sampani@cgl.org.uk | 07741627669 : This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!