Clinical Support Administrator

FULL JOB DESCRIPTION

About us

‎St Joseph’s Hospice is a long-established charity founded in 1905, built on a rich Catholic heritage and now proudly serving people of all backgrounds, cultures, and beliefs across East and North London. As an Investors in Diversity awarded organisation, the Hospice provides specialist palliative care in homes, inpatient units, and outpatient clinics. Guided by values rooted in compassion, dignity, justice, and respect, the team is committed to offering personalised, holistic support to patients and families during challenging times.

 

Employer: St Josephs Hospice

Position: Clinical Support Administrator 

Salary: £27,152.71 – £30,443.60 per annum

Job Type: Permanent, full-time

Work location: Hackney, Greater London

 

What We Offer:

• 27 days holiday plus public holidays (rising to 33 days with length of service)
• ‎Subsidised café and early access to retail sale events
• ‎Season ticket and welfare loans
• ‎Continuation of the NHS Pension Scheme or access to an excellent salary-exchange pension scheme
• ‎Santander cycles discount and cycle-to-work scheme
• ‎Health Cash Plan and access to Employee Assistance Programme (EAP) services

Other Benefits:

• Work within a highly respected hospice dedicated to compassionate, high-quality care
• ‎A supportive, values-driven team culture
• ‎Opportunities to be part of a meaningful service that makes an impact daily

Your Role Will Include:

‎As a Clinical Support Administrator within the First Contact Team, you’ll be part of a dynamic one-stop service that helps patients and referral agencies connect with Hospice services. You will:

• ‎Act as the first point of contact for callers, many of whom may be in difficult or stressful situations
• ‎Provide advice, guidance, and signposting to appropriate services
• ‎Handle administration tasks and accurate data entry
• ‎Work 37.5 hours per week across varying shifts from Monday to Friday (8:00 am–9:00 pm), with occasional weekend shifts
• ‎Support a service that operates 24/7 for advice and daytime referrals

What We’re Looking For:

• Strong communication and interpersonal skills
• ‎Substantial experience in a telephone-based or call-centre environment
• ‎Ability to remain calm under pressure
• ‎Sensitivity and empathy when dealing with people in distress
• ‎Team-oriented mindset
• ‎High attention to detail with strong accuracy in recording and data entry

 

This role is perfect for someone who thrives on helping others, especially in moments that truly matter. If you want to use your administrative and communication skills to make a real impact every single day—supporting patients, families, and health professionals—this is your chance to join a respected, compassionate organisation that values both its people and its mission. A rewarding role, a supportive team, and meaningful work await you at St Joseph’s Hospice.

 

Hours of work: 37.5 per week (with occasional weekends)

Closing date: 21 December 2025.

Interview date: 5 January 2026.

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!