Senior Business Support Assistant

FULL JOB DESCRIPTION

About us

The CEL Passenger Transport team provides essential transport assistance to vulnerable children and adults across Leeds. Working within the Compliance and Business Administration team, we support the smooth day-to-day running of transport services used by up to 4,500 customers daily. As part of Leeds City Council—one of the region’s largest employers—we uphold strong values, continuous improvement, digital transformation, and high-quality customer care.

 

Employer: Leeds City Council

Position: Senior Business Support Assistant 

Salary: £26,403 – £28,142 a year

Job Type: Full-time 

Work location: Leeds, UK (Hybrid)

 

 

What We Offer:

• Competitive salary and annual leave package
• ‎Membership of the West Yorkshire Pension Fund with generous employer contributions
• ‎Flexible and hybrid working arrangements
• ‎Clear career progression and ongoing professional development
• ‎A supportive, values-driven environment committed to wellbeing and growth
• ‎Staff benefits designed to support your work and personal life

Other Benefits:

• Work as part of a collaborative team of six
• ‎Opportunities to influence service improvements and operational processes
• ‎Modern digital tools and transport planning software
• ‎Exposure to cross-service collaboration within CEL
• ‎Hybrid work split between home and Westland Road, Leeds (LS11 5SB)
• ‎A role where your work directly supports vulnerable residents and improves service delivery

Your Role Will Include:

‎As a Senior Business Support Assistant, you will:

• ‎Provide high-quality clerical and administrative support, including data entry, document checking, reporting and record management
• ‎Support scheduling, operational staff, and smooth daily transport delivery
• ‎Handle calls via the Genesys telephony system and act as a key communication point for staff, partners and the public
• ‎Manage email inboxes, respond to enquiries, and support private hire bookings
• ‎Operate key ICT tools including Microsoft Office, databases, spreadsheets, and transport systems (e.g., 365 Response)
• ‎Support the Resources & Logistics Officer with financial transactions, data handling, reports, and meeting preparation
• ‎Contribute to service improvements, problem-solving, and digital transformation
• ‎Assist with training new staff and supporting team workloads
• ‎Ensure all duties comply with legal, financial, audit, confidentiality, and safeguarding requirements
• ‎Maintain high professional standards, effective communication, and strong customer service at all times

What We’re Looking For:

You should be:

• ‎Organised, proactive and confident working independently
• ‎Skilled with ICT systems, databases, Microsoft Office and data handling
• ‎An excellent communicator—written, verbal, and over the phone
• ‎Customer-focused, calm under pressure, and professional with diverse stakeholders
• ‎Able to prioritise tasks, meet deadlines, and balance competing demands
• ‎Knowledgeable about general office procedures, financial processes, and record management
• ‎Experienced in delivering customer-focused services and working collaboratively across teams
• ‎Someone who embodies Leeds City Council’s Values, supports equality & diversity and contributes positively to service goals
• ‎Willing to learn, adapt, and embrace change

‎Qualifications:

• ‎Essential: Good literacy and numeracy
• ‎Desirable: NVQ Level 2 or equivalent

This role is perfect for someone who thrives in a fast-paced, people-focused environment and wants their work to make a real difference every day. As a Senior Business Support Assistant, you’ll be part of a vital service that keeps Leeds moving—supporting thousands of vulnerable children and adults who rely on safe, efficient transport. If you’re organised, driven, and passionate about great service, this is your chance to grow, contribute, and be part of a forward-thinking team shaping the future of transport support in Leeds.

 

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you’ll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

 

Job title: Senior Business Support Assistant

Salary: B3 £26,403 – £28,142 per annum

Hours: 37

Contract: Permanent

Location: Passenger Transport, Westland Road, LS11 5SB

 

APPLICATION PROCESS

If you’re interested in this role, CLICK HERE and apply now!