FULL JOB DESCRIPTION
About us
Phoenix Fone is a busy and growing device repair and technical support shop based in Bury St Edmunds. We specialise in professional repairs for smartphones, tablets, laptops, and other consumer electronics, as well as providing local technical support for home users and small businesses. We pride ourselves on fast turnaround times, honest advice, and excellent customer service. Our workshop handles everything from screen replacements and battery swaps to system rebuilds, diagnostics, networking, and business support.
Employer: Electrovision Gadget Limited
Position: Desktop & Device Support Technician
Salary: £31,000 – £38,000 a year
Job Type: Full-time
Work location: Bury St. Edmunds, UK
What We Offer:
- Competitive salary (£31,000 – £38,000)
- ‎Full-time, permanent position
- ‎Hands-on work with a wide variety of devices and technologies
- ‎Supportive workplace with opportunities to develop new skills
- ‎Skilled Worker visa sponsorship available
Other Benefits:
- Opportunity to work on diverse technical challenges
- ‎Training and development to grow your technical expertise
- ‎Friendly and collaborative team environment
Your Role Will Include:
‎As a Desktop & Device Support Technician, you’ll provide hands-on technical support and device repairs both in-store and on-site. Responsibilities include:
- ‎Providing first and second-line support for desktops, laptops, mobile devices, and networks‎
- ‎Diagnosing and resolving software, hardware, connectivity, and printing issues
- ‎Installing and configuring operating systems, applications, and security updates‎
- ‎Repairing smartphones, tablets, laptops, and desktops (e.g., screen replacements, battery swaps, charging ports, board-level diagnostics)‎
- ‎Setting up routers, Wi-Fi, and small office networks
- ‎Assisting customers with setup, data migration, and device optimisation
- ‎Maintaining an organised workshop and accurate service records
- ‎Occasionally providing remote support and on-call assistance
What We’re Looking For:
- Previous experience in technical support, repair, or IT roles
- ‎Confidence with Windows, macOS, iOS, and Android
- ‎Ability to diagnose hardware and software issues across multiple device types
- ‎Understanding of basic networking, Wi-Fi, and small office setups
- ‎Strong customer service and communication skills
- ‎Ability to manage workload independently within a small team
- ‎Relevant IT or repair certifications are a plus
Join Phoenix Fone and turn your technical skills into solutions that make a real difference! If you enjoy hands-on work, problem-solving, and helping customers with a variety of devices and systems, this is your chance to thrive in a supportive, growing team while developing your career in IT and device repair.
Job Types: Full-time, Permanent, Fixed term contract
Pay: £31,000.00-£38,000.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Employee discount
- Flexitime
- Relocation assistance
- Sick pay
- Store discount
- UK visa sponsorship
Work Location: In person
APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!