FULL JOB DESCRIPTION
About us
Our client is a forward-thinking organisation within the utilities industry, dedicated to empowering learners through high-quality retrofit training. They are known for their supportive culture, customer-focused approach, and commitment to growth and development within their team.
Employer: Office Angels
Position: Customer Service Administrator
Salary: £12.82 / hour
Job Type: Part-time, Temporary
Work location: Stafford, Staffordshire, England, United Kingdom
What We Offer:
- Part-time, hybrid working structure for flexibility
- ‎Temporary contract with genuine potential to go permanent
- ‎Opportunities to gain experience within a thriving and evolving industry
- ‎A friendly, engaging, and team-oriented work environment
Other Benefits:
- Skill development in customer service, communication, and admin functions
- ‎Exposure to CRM systems and hands-on experience managing customer accounts
- ‎Career progression potential within a supportive organisation
Your Role Will Include:
‎As a Customer Service Administrator, you will be the first point of contact for customers, ensuring clear and efficient communication. Your responsibilities include:
- ‎Handling phone and email enquiries
- ‎Processing orders and managing customer accounts
- ‎Providing accurate product and service information
- ‎Recording and maintaining documentation
- ‎Collaborating with team members to enhance customer satisfaction
- ‎Quickly resolving customer issues and ensuring a smooth experience
What We’re Looking For:
- Experience in customer service or administrative roles
- ‎Strong communication and interpersonal skills
- ‎Confident use of Microsoft Office Suite and CRM tools
- ‎Positive, proactive, and customer-focused attitude
- ‎Ability to work independently and within a team
- ‎Excellent attention to detail and problem-solving capability
‎If you’re organised, people-focused, and ready to take your customer service skills to the next level, this is a fantastic opportunity to shine. Join a supportive team, grow your expertise, and make a real impact in a company that values your contribution. Your next career step starts here!
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APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!