FULL JOB DESCRIPTION
About us
Santander is evolving from a global, high-impact brand into a technology-driven organisation, powered by bold thinking, innovation, and a customer-centric vision. Their mission is to help more people and businesses prosper, supported by a strong risk culture and a commitment to responsible decision-making. Retail & Commercial Banking integrates Santander’s global banking activities to drive efficiency, value creation, and exceptional customer service.
Employer: Santander UK plc
Position: Customer Experience Advisor
Salary: £24,000 annually
Job Type: Full-time
Work location: Hove, United Kingdom
What We Offer:
- Starting salary of £24,000 plus a £500 annual cash allowance
- ‎25 days’ holiday plus bank holidays (increasing to 26 after 5 years), with the option to buy up to 5 extra days
- ‎Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- ‎Excellent pension scheme: 8% employer contribution (up to 12.5% if you contribute), with an option to receive part of the contribution in cash
- ‎Company-funded death-in-service and income protection insurance
- ‎Access to discounted additional life assurance and critical illness cover
- ‎Opportunity to save or invest through Santander’s share plans
- ‎Staff versions of Santander products including Edge Current Accounts and Credit Cards with no fees‎
- ‎Access to a range of benefits and discounts across Santander services
Other Benefits:
- Comprehensive wellbeing support across physical, mental, social, and financial pillars
- ‎Discounted gym and fitness access, flexible healthcare options, virtual classes, and mental health resources
- ‎Enhanced family leave, childcare options, and tailored support across all life stages including menopause and parenthood
- ‎Paid volunteering opportunities to support local communities
- ‎Global mobility and internal growth opportunities across Santander’s international network
- ‎A strong culture of recognition, rewarding impact beyond pay
- ‎An inclusive work environment with equal opportunities for all candidates
- ‎Adjustments available throughout the recruitment and employment process
Your Role Will Include:
As a Customer Experience Advisor based in the Hove Branch (35 hours per week, Monday–Saturday between 8am–6pm), you will be the friendly face, trusted guide, and problem-solver for customers. Your responsibilities include:
- ‎Acting as the first point of contact in-branch or over the phone
- ‎Supporting customers with everyday transactions, queries, and digital banking needs
- ‎Answering and resolving customer calls
- ‎Protecting customers by identifying and preventing fraud or scams
- ‎Building strong relationships and offering tailored solutions
- ‎Developing product knowledge to better support customer needs
- ‎Identifying opportunities to improve the overall customer experience
- ‎Thriving in a varied, fast-paced, multi-skilled environment as part of a close-knit team
What We’re Looking For:
Essential Requirements:
- ‎Proven experience delivering outstanding customer service (face-to-face or telephony)
- ‎Strong communication skills with the ability to understand customer needs
- ‎A genuine desire to help customers and solve problems
Preferred Attributes:
- ‎Flexible, collaborative team-player with a positive, can-do attitude
- ‎Openness to undertaking a wide range of activities
- ‎Willingness to adapt, grow, and respond to changing business needs
‎Additional Requirements:
- ‎Right to work in the UK
- ‎Ability to commute to the branch (consider travel distance and cost)
This role puts you at the heart of Santander’s transformation — a chance to grow, innovate, and make a real difference in the lives of customers every day. If you’re driven, people-focused, and ready to thrive in a dynamic, supportive environment, this is your opportunity to be recognised, valued, and rewarded for the impact you make. It starts with you.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk
Benefits
Company pension
UK visa sponsorship
APPLICATION PROCESS
If you’re interested in this role, kindly Visit The Official Website and apply now!