FULL JOB DESCRIPTION
About us
Fresh Express is a fast-paced, high-performing organisation focused on excellence in customer service, supply chain efficiency, and order management. The business thrives on strong collaboration between manufacturing, logistics, and customer-facing teams to deliver fresh, short shelf-life products accurately and on time.
Employer: Fresh Express
Position: Customer Service Representative
Salary: $22.00 Per Hour
Work location: Streamwood, USA
What We Offer:
- A dynamic environment where customer service, logistics, and supply chain operations come together
- ‎Opportunities to build relationships across manufacturing, sales, and logistics
- ‎The chance to work on process improvement, forecasting, and planning activities
- ‎A role where your decisions directly support customer satisfaction and operational performance
Other Benefits:
- Exposure to lean, Six Sigma, analytics, and cross-functional collaboration
- ‎Involvement in creating and improving service level scorecards and metrics
- ‎Opportunity to contribute to service-level improvements and cost savings
- ‎Development of key supply chain relationships that drive organisational success
Your Role Will Include:
- Monitor customer orders, coordinate shipments, and track product volumes
- ‎Work closely with logistics and transportation to align delivery details
- ‎Resolve order, transportation, and delivery issues with internal and external teams
- ‎Build strong relationships with customers and sales partners while proactively communicating updates
- ‎Provide forecasting information to ensure product availability
- ‎Identify potential issues and communicate them to sales and buying teams‎
- ‎Develop and maintain service-level metrics and performance scorecards
What We’re Looking For:
- ‎2+ years’ experience in a customer service or call-center environment
- ‎Strong analytical, problem-solving, and organisational abilities
- ‎Ability to make quick and accurate independent decisions
- ‎Excellent communication skills — written, verbal, and public-facing
- ‎Ability to prioritise in a constantly changing environment
- ‎Proven ability to protect customer, consumer, and brand interests through informed decision-making
Step into a role where your customer service expertise, supply chain insight, and problem-solving skills directly shape operational success. At Fresh Express, you’ll be part of a team that delivers excellence every day, builds impactful relationships, and drives improvements that make a real difference. If you’re driven, detail-oriented, and ready to grow — this is your opportunity to shine.
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APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!