FULL JOB DESCRIPTION
About us
WEX Inc. is a leading provider of physical, digital, and virtual B2B card payment solutions. Their fleet, corporate, and health payment services support small businesses, large fleets, and major corporations with top-tier security and control across various sectors. The company is driven by innovation, client service, and continuous improvement — and is expanding its European operations with a growing Fuel Card business.
Employer: WEX Inc.
Position: Customer Service Advisor
Salary: £24,000
Job Type: Full-time, Hybrid
Work location: Manchester, UK
What We Offer:
- Competitive salary of £24,000
- ‎Monday–Friday, 37.5 hrs — no evenings or weekends‎
- ‎Excellent work–life balance
- ‎Company pension & life assurance scheme
- ‎25 days holiday + bank holidays
- ‎Holiday purchase scheme (up to 5 extra days per year)
- ‎Employee Fuel Card (after 6 months)
- ‎Employee discount platform
- ‎Companywide and departmental incentive schemes
- ‎Continuous training, coaching & development
- ‎Career progression opportunities‎
- ‎Supportive and encouraging work environment
Other Benefits:
- ‎Company sick pay‎
- ‎Ongoing mentoring and skill development
- ‎Access to European-wide operational teams
- ‎Equal opportunities employer‎
- ‎Stable, growing department with future advancement potential
Your Role Will Include:
- ‎As a Customer Service Advisor, you’ll support customers across Europe by:
- ‎Advising Sales on customer commercial queries
- ‎Investigating transaction declines & velocity issues
- ‎Logging and actioning queries using internal tools
- ‎Managing chargebacks, invoice requests, and transaction queries
- ‎Producing copy invoices as needed
- ‎Supporting colleagues and identifying training needs
- ‎Handling phone calls within set company parameters
- ‎Helping reduce chargeback liability through issue resolution
- ‎Performing customer & card data entry
- ‎Producing customer transaction files and reports
- ‎Forwarding payment concerns to Credit Collections
- ‎Supporting customers using company websites/systems
What We’re Looking For:
- ‎Previous customer service experience‎
- ‎Strong communication skills (written & verbal)
- ‎Ability to mentor, guide, and support others
- ‎Adaptability to organisational changes
- ‎Strong sense of ownership and teamwork
- ‎Ability to build and maintain effective working relationships
- ‎Flexibility to provide cover and support in other roles as needed
- ‎Self-motivated, organised, and able to work independently‎
- ‎Proactive problem solver who takes initiative‎
- ‎Positive ambassador for the company
‎This is your chance to join a global leader in payment solutions and make a real impact across Europe. If you’re passionate about customer service, eager to grow, and ready to contribute to a supportive and innovative team — this role gives you the stability, development, and work–life balance you’ve been looking for. Step into a role where your skills truly matter and your growth is valued.
APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!