FULL JOB DESCRIPTION
About us
‎At M&S, everyone is welcome — no exceptions. We celebrate individuality and believe your unique background, abilities and experiences make our team stronger. We’re transforming retail with a bold, greener, faster and more digital approach, and we’re committed to inclusion, diversity and equal opportunities across every part of our organisation.
Employer: Marks & Spencer
Position: Customer Assistant – Warehouse Operative
Salary: £12.60 p/h
Job Type: Part-time
Work location: Cheltenham, England
What We Offer:
- A supportive workplace where individuality is valued
- ‎Full training to use our digital tools and in-store systems
- ‎Mentorship through our buddy system to help you settle in and grow
- ‎Flexible working options including part-time, a 4-day week or job-sharing (where suitable)
- ‎Access to a wellbeing hub, including a free virtual GP service
- ‎A wide range of colleague networks to support you personally and professionally
Other Benefits:
- ‎A culture of continuous feedback and development
- ‎Opportunities to build expert product knowledge
- ‎An inclusive environment that adapts to your needs
- ‎Support networks including Health & Wellbeing, Gender Equality, Cancer, Family & Carers, Forces Community, LGBTQ+, Menopause and Culture & Heritage
- ‎A commitment to reasonable adjustments throughout the recruitment process
Your Role Will Include:
As a Customer Assistant (Operations), you’ll be at the heart of keeping the store running smoothly. Your responsibilities include:
- ‎Accepting and unpacking deliveries
- ‎Preparing stock and ensuring shelves remain full and organised
- ‎Using digital tools to track and manage stock
- ‎Supporting colleagues to maintain a clean, well-presented store
- ‎Serving customers on the shop floor and at service points
- ‎Helping meet daily sales targets, promotions and selling opportunities
- ‎Engaging with customers to understand their needs and provide outstanding service
- ‎Being flexible across a variety of operational tasks depending on store needs
- ‎Work Pattern: Rotating 2-week schedule
‎Note: Due to early-morning work, applicants must be 18+ for safety and legal compliance.
What We’re Looking For:
- ‎Strong customer service skills
- ‎High attention to detail and pride in your work
- ‎Confidence using digital systems
- ‎Adaptability and willingness to take on varied tasks
- ‎A collaborative team player who builds positive relationships
- ‎Someone who listens well, communicates clearly, and learns fast
- ‎Accountability in managing your workload and acting on feedback
This is your chance to join a future-focused, people-first organisation where your individuality isn’t just welcomed — it’s celebrated. At M&S, you’ll play a key part in shaping seamless customer experiences, growing your skills, and contributing to a workplace that genuinely values inclusion and innovation. If you’re ready to make an impact and be part of something exciting, this is the team for you.
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.
In-person assessment centre
We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!