FULL JOB DESCRIPTION
About us
Hearth & Home Technologies (HHT) is the nation’s leading manufacturer and supplier of hearth products, including gas, electric, wood, and pellet fireplaces, inserts, stoves, and accessories. Headquartered in Lakeville, Minnesota, with global distribution, HHT has been connecting people through the warmth and comfort of its products since 1996. Our Fireplaces Business Unit in Lake City, MN, focuses on innovative, customer-centric solutions.
Employer: Hearth & Home Technologies, LLC
Position: Customer Service & Order Entry Representative
Salary: $18.00 – $21.00 Per Hour
Work location: Remote
What We Offer:
- Pay: $18.00 – $21.00 per hour (based on skills & experience)
- Shift: 8:00 AM – 4:30 PM, Monday – Friday (onsite Mon–Thu, remote Fri option)
- Occasional overtime as needed
- Paid Time Off: 128 hours (prorated) + 8 paid holidays
- Daily earnings access (“Work today, get paid today”)
- Health care: medical, dental, and vision
- 401K with 6% company match)
Other Benefits:
- Quarterly cash profit sharing (after 1 year)
- Tuition reimbursement (after 6 months)
- Paid parental leave (after 1 year)
- $10,000 adoption/surrogacy reimbursement (after 1 year)
Your Role Will Include:
As a Customer Support & Order Entry Representative, you will:
- Answer and manage phone calls and emails from customers, dealers, and distributors
- Provide product knowledge, pricing, and availability information
- Accurately process sales and warranty orders
- Coordinate shipments and expedite orders per scheduling guidelines
- Enter return material authorizations
- Use tools like Five9 and Salesforce (preferred) for customer interactions
What We’re Looking For:
- Familiarity with Microsoft Office & Excel
- Accurate typing and data entry skills
- Strong verbal and written communication
- Ability to handle confidential information responsibly
- Positive attitude with continuous improvement mindset
- Ability to multi-task effectively
- Experience in Salesforce, Five9, or the hearth industry is a plus
Join HHT and become part of a team that brings warmth and comfort to homes nationwide! If you’re organized, tech-savvy, and enjoy helping customers, this role offers a rewarding career with competitive pay, excellent benefits, and the chance to grow with an innovative industry leader.
Work Location: Remote
APPLICATION PROCESS
If you’re interested in this role, CLICK HERE and apply now!